FREQUENTLY ASKED QUESTIONS
Can’t find what you’re looking for? Call us on 01392 274848 or email us – firstname.lastname@example.org.
I can’t find what I want.
Just ask. We are constantly updating our hire stock and whilst we do our best to keep our website as up to date as possible sometimes some bits of equipment are missing. Give us a call to find out what we currently have in stock.
How does it work?
1. Call or email us with what equipment you require. 2. We book your hire in. 3. Come to us on the day of your hire between 10am-4pm, we will give you a full demonstration of how to set up and use the equipment, take payment and help you load it in to your car. 4. You arrive at your venue, plug in and PARTY. 5. At the end of the hire period you return the hire to us.
Will my equipment come with leads and stands?
Hired equipment comes with all the leads and stands needed. If you need any extra leads or stands let us know, we will be happy to help but you might incur a small hire fee.
Can you show me how it works?
We will give you a complete demo when you pick the equipment up from us on the day of hire.
Can you deliver and set up my equipment?
Yes we can but there will be a delivery charge. (The cost will vary depending on location and time).
There’s a problem with my equipment. Will you come and fix it?
We offer a 24-hour tech support service. In the unlikely event of equipment failure, one of our technicians will come out and fix it. However, if the failure was caused by user error there will be a call out charge.
What happens if I can’t return the equipment on the agreed date?
Please call us so that we can deal with the issue as soon as possible. If hire items aren’t returned by the agreed date you may be required to pay a late fee.
Will the equipment come with spares?
Most equipment will be supplied with spare lamps/cables etc.
I’ve broken/lost a piece of equipment. What happens now?
Equipment that has been lost/broken will have to be replaced at full retail value – as stated in the hire terms.